Return & Refund Policy
Extreme Dimensions accepts eligible standard returns within 30 days of delivery. To qualify, both the return request and the shipment of the returned product must occur within this 30-day period. An approved Return Authorization (RA) does not extend the original 30-day return period.
How to Request a Return
The return process depends on how the product was purchased.
Online Orders
For orders placed directly through the Extreme Dimensions website, log in to your account and go to My Orders. A Return button will be available for eligible orders. Select the return option and follow the provided instructions.
Third-Party Dealer Purchases
If your product was purchased through an authorized third-party dealer, distributor, marketplace, or retailer, the return must be requested directly through the company where the product was originally purchased. Extreme Dimensions cannot process standard returns directly for purchases made through a third party.
Phone or In-Person Purchases
For purchases made by phone or in person, submit your return request by email to:
30-Day Return Window
Customers have 30 days from the delivery date to both:
- Request a Return Authorization (RA), and
- Have the return accepted or picked up by the return carrier.
For example, requesting an RA on day 29 does not provide an additional 30 days to ship the return. The carrier must still show that the return was accepted or picked up within the original 30-day period. For LTL or freight returns, transit time may extend beyond the 30-day return window. The return remains eligible as long as carrier documentation confirms that the shipment was accepted or picked up within the required 30-day period. A trackable shipping method is strongly recommended so the shipment date can be verified. Returns shipped after the 30-day period may be denied or accepted at Extreme Dimensions' discretion and may be subject to a restocking fee of up to 25%.
Return Eligibility
To qualify for a standard return, products must be:
- Unused
- Uninstalled
- Unmodified
- Undamaged
- Returned with the original packaging
- Returned with the original part label
- Returned with all originally included components, accessories, hardware, brackets, mesh, or other supplied pieces
Products may be test fitted or dry fitted, provided they have not been modified or permanently installed.
Modifications include, but are not limited to:
- Sanding
- Trimming
- Drilling
- Heat treating
- Painting
- Bonding
- Cutting
- Shaping
- Any other permanent alteration
Extreme Dimensions reserves the right to make the final determination regarding return eligibility after the product has been received and inspected.
Non-Returnable Products
Products marked as any of the following are not eligible for standard returns:
- Final Sale
- As-Is
- Blowout
- Clearance
- Vault
These products may still be eligible for a warranty claim where applicable. Issues involving an incorrect item, shipping damage, product defect, or other warranty-related concern are handled through the Extreme Dimensions warranty/claims process and are not considered standard returns.
Return Authorization Requirements
A Return Authorization should be obtained before shipping any product back to Extreme Dimensions. Products returned without an RA may be rejected. The RA number must be clearly written on the return box or included on the return shipping or freight paperwork. The item being returned must match the item and quantity approved under the RA. Products, quantities, or additional items not approved under the RA may be refused. Partial returns of kits or multi-piece products are reviewed on a case-by-case basis and must be specifically approved through the RA process.
Return Shipping
For standard returns, the customer is responsible for:
- Arranging the return shipment
- Paying all return shipping costs
- Properly packaging and protecting the product for transit
- Obtaining any desired shipping insurance
- Handling any loss, damage, or carrier claim associated with the return shipment
Extreme Dimensions does not provide prepaid return shipping labels for standard returns. A trackable shipping method is strongly recommended. If an item arrives after the 30-day return period and there is no carrier documentation confirming that the product was accepted or picked up within the required timeframe, the return may be denied or may be subject to a restocking fee of up to 25%.
Return Address
Approved returns should be sent to:
Extreme Dimensions
1920 W. Malvern Ave
Fullerton, CA 92833
Customers should follow any additional instructions provided with their RA.
Local / Will-Call Returns
Local customers may return approved products directly to the Extreme Dimensions HQ warehouse. Appointments are preferred, but walk-in returns are permitted.
Will-call returns must be physically brought to the warehouse within the same 30-day return period. Customers must present their RA number when making a will-call return. The order number may also be requested for verification. Returns presented without the required return information may not be accepted.
Condition of Returned Products
Customers are responsible for ensuring the product is packaged securely and protected during return transit.
If a returned product arrives:
- Damaged
- Modified
- Incomplete
- Missing required packaging or labels
- Missing originally supplied components
- Otherwise unable to meet the requirements of an approved standard return
Extreme Dimensions will notify the customer by email and hold the product for up to 7 days. This holding period allows the customer an opportunity to respond and, where applicable, pursue a carrier claim. If Extreme Dimensions does not receive a response within 7 days, the product may be disposed of and the return will be considered void.
Refunds
Refunds are issued only after the returned product has been received, inspected, and approved by Extreme Dimensions. Approved refunds are processed within 5–7 business days. For standard returns, customers may choose:
- A refund to the original payment method, or
- Store credit
Purchases originally made using a gift card or store credit are eligible for store credit only. If the customer wishes to purchase a different product or style, a new order must be placed separately from the return process.
Refund Amount
Approved standard returns are refunded based on the actual amount paid for the returned merchandise, including applicable sales tax.
Original shipping charges and all shipping-related fees are non-refundable. Shipping-related fees include any charges associated with transporting or delivering the original order. No restocking fee is charged on eligible standard returns completed within the 30-day return period. Returns accepted as an exception after the 30-day period may be subject to a restocking fee of up to 25%.
International Returns
This return policy applies to international customers. International customers are responsible for all requirements associated with returning the product to Extreme Dimensions, including:
- Return shipping
- Customs clearance
- Brokerage
- Commercial invoices
- Duties
- Taxes
- Import or export documentation
- Any other related international shipping or customs requirements
Customs duties, import taxes, brokerage fees, and similar charges are non-refundable by Extreme Dimensions.
Questions About a Return
For questions regarding a standard return, contact: